Last Updated: Mar 02nd, 2023
Spacejoy Refund Policy
Spacejoy is a small but dedicated team of interior designers, 3D artists, developers, and other superstars who handle several miscellaneous tasks. Our team is passionate about all things design, and we aim to offer the best experience to you through our interior designs and products. That said, if you’re here reading our refund policy, it means there’s a glitch. We think everything can be resolved with an open and honest conversation.
Please write to us at email@example.com, and your design assistants will make every effort to turn things around. Our aim is to make sure your experience with us is as amazing as possible. However, if you think there is nothing we can do to fix the situation, read on to see how our refund policy works.
Didn't intend to place an order?
If you placed an order for a design package on Spacejoy by mistake and are not ready to get started on your design yet, you're entitled to a full refund. Provided you request a refund within 48 hours of placing the order. Why? A designer is assigned to your project as soon as you place the order. Within the first 48 hours, your designer does a lot of groundwork to prepare your design. If you cancel the order within the first 48 hours, we can notify your designer, so they do not continue to do any extra work. (Aren't we all bummed when that happens?).
Not happy with your design concepts?
Spacejoy's team of online interior designers are experts and absolute professionals, and as that, we take a lot of pride in our design team. However, sometimes, we all have off days (happens to the best of us).
If your design is in the re-design phase and you think there is a mismatch between you and your designer, we'll try and match you with a new designer to correct the course.If you feel the final designs your designer delivered lacks the vision you have for your space, please reach out to us at firstname.lastname@example.org so we can find a resolution.
In the event that our team determines that your design project qualifies for a refund, our claims team will get in touch with you to understand what went wrong and will have the final authority on approving the claim. Full refunds only apply to projects that have not been started.
Partial refunds will only be considered for those projects that have been delivered within 4 months of the project start date. After 4 months, no design refunds will be issued.
In the scenario where you paid for a design package on Spacejoy and completely lost track of it because there were other pressing matters to tend to, don’t worry, you can choose to come back and kickstart your project when you have the time at hand, within a year. If your project has passed the one year mark, reach out to us at email@example.com so we can process your refund.
We offer multiple redesigns to make sure you fall in love with your new space. Make sure to send in your feedback with design changes within 30 days of receiving your latest design concept. If we don't hear from you within 30 days, your designer will close your project. If you, however, want to request changes after 30 days, your request will undergo a review before we can commit.