ORDERING: Orders may be placed online 24-hours a day, by calling toll free (888) 338-8111 between 9am - 6pm EST Monday through Friday or by sending an email to [email protected]. Please do not include your credit card information in any email. A Burke Decor representative will contact you via phone during our regular business hours for processing. When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Burke Decor is not responsible for any defects or damages found after delivery is completed.